Return Policy

Returns

Our policy lasts 30 days. For return request customer must email us at return@onepluswireless.com and also include the reason for return. If return is approved we will reply your email with return instruction.

To be eligible for a return, your item must be in new condition as you received it. It must also be in the original packaging.

Refunds (if applicable)

Once your return is received and inspected, If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at return@onepluswireless.com.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at return@onepluswireless.com and we will reply your email back with instruction.  

Shipping

To return your product, you should mail your product to:

One Plus Wireless

15228 Calle Lomita

Chino Hills CA 91709

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service. We don’t guarantee that we will receive your returned item.

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